FAQ

We recommend only warm water and a soft cloth to clean Schaub Hardware.Please do not use chemical or abrasive cleansers.

Some of Schaub & Company's products are an unlacquered, living finish that will subtly change due to touch, climate and age.This type of product is intended to patina and antique over time as a way to enhance its appearance.

Many of the Symphony items are manufactured using a lost wax process.Over the centuries, the lost wax technique has been used to create many items, including jewelry and bronze statues. An artist creates an original model of a piece of cabinet hardware from wax.Because wax is soft and pliable, this allows for intricate detail in the design.A mold is then made of this original sculpture.When the mold is finished, wax is poured into it to create a hollow wax shell.This shell is then covered with crystalline silica over the entire piece of wax.Once the silica hardens into a ceramic-like substance, the molten brass is poured into it, melting the wax, hence 'lost wax'.Once it cools, the ceramic is broken away, revealing the piece of cabinet hardware.

No, Schaub does not require a minimum order quantity or dollar amount. We do not charge a small order fee.

cc refers to the 'center to center' dimension for pulls. The distance between the two holes drilled into cabinets for application of pulls is the center to center dimension.When purchasing replacement pulls, measurement of the distance between any pre-drilled holes is necessary for accurate product ordering.

mm is an abbreviation for millimeters.

Some Schaub product is manufactured in Europe where the metric system of measurement is used. Dimensions such as center to center or overall size is provided in millimeters for accuracy. To convert a dimension from millimeters to inches, divide the millimeters by 25.4.Example:320 mm divided by 25.4, equals 12.5 inches.

All orders are FOB shipping point. For shipments to a dealer-specified commercial address located in the US and Canada, Schaub ships freight prepaid. For shipments to dealers located outside of the US and Canada, freight will be prepaid by Schaub to the U.S. location of the dealer’s freight forwarder. Orders shipping to a residential address will automatically ship via ground service with a $10 flat rate surcharge.

For more information please see General Information.

United Parcel Service ' UPS ' is the primary shipment method. Please contact Customer Service at 866-724-2827 if other shipping options are needed.

Schaub & Company is pleased to offer a no charge sample program for authorized dealers. However, all samples are subject to a packaging, shipping and handling charge of $5 per sample. Some conditions do apply.

Please see our fillable Sample Order Form for details or to place an order.