FAQ


Where do I purchase Schaub & Company Decorative Hardware?

Schaub products are sold through qualified showrooms and dealers.

Please contact us for dealer information.
Phone: 866-724-2827
Email: sales@schaubandcompany.com

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What is the best way to clean Schaub & Company products?

We recommend only warm water and a soft cloth to clean Schaub Hardware.Please do not use chemical or abrasive cleansers.

What is a living finish?

Some of Schaub & Company's products are an unlacquered, living finish that will subtly change due to touch, climate and age.This type of product is intended to patina and antique over time as a way to enhance its appearance.

What is meant by the 'lost wax' manufacturing process?

Many of the Symphony items are manufactured using a lost wax process.Over the centuries, the lost wax technique has been used to create many items, including jewelry and bronze statues. An artist creates an original model of a piece of cabinet hardware from wax.Because wax is soft and pliable, this allows for intricate detail in the design.A mold is then made of this original sculpture.When the mold is finished, wax is poured into it to create a hollow wax shell.This shell is then covered with crystalline silica over the entire piece of wax.Once the silica hardens into a ceramic-like substance, the molten brass is poured into it, melting the wax, hence 'lost wax'.Once it cools, the ceramic is broken away, revealing the piece of cabinet hardware.

Does Schaub have a minimum order quantity or amount?

No, Schaub does not require a minimum order quantity or dollar amount.We do not charge a small order fee or any drop ship fees, but shipping costs are at the customer's expense.

What does cc mean?

cc refers to the 'center to center' dimension for pulls. The distance between the two holes drilled into cabinets for application of pulls is the center to center dimension.When purchasing replacement pulls, measurement of the distance between any pre-drilled holes is necessary for accurate product ordering.

What does mm mean?

mm is an abbreviation for millimeters.

Some Schaub product is manufactured in Europe where the metric system of measurement is used.Dimensions such as center to center or overall size is provided in millimeters for accuracy. To convert a dimension from millimeters to inches, divide the millimeters by 25.4.Example:320 mm divided by 25.4, equals 12.5 inches.

What are the expedited shipment options?

All orders are shipped from our offices in Grand Rapids, Michigan.Schaub will process urgent shipments upon request and at customer expense via the following options:

UPS Next Day Air
UPS Next Day Air Saver
UPS Second Day air
UPS Second Day Air Saver
UPS Three Day Select Ground

What freight company is used by Schaub & Company?

United Parcel Service ' UPS ' is the primary shipment method.Please contact Customer Service at 866-724-2827 if other shipping options are needed.

What is the sample policy for Schaub hardware?

Schaub accepts orders for single pieces to be used as samples without charging small order fees or requiring minimum quantities to be ordered.Sorry, we do not provide complimentary samples.Requests to return unused product can be arranged, if needed, by contacting our customer service department for RGA details at 866-724-2827.